Your order will be delivered to the address and pin code you indicated when your order was placed. PBO does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event beyond our control, strikes, riots, unrest or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place. Delivery is made to your room of choice.
In case of goods received in damaged condition or and incomplete order, you are to accept the delivery and inform our Customer Support Centre at firstname.lastname@example.org, giving them details of damage or short shipment along with invoice number. You will be required to ship the goods back to us as per directions conveyed to you by our Customer Support. Details and time frame of receiving replacement goods/refunds will be intimated to you by our Customer Support Centre. All damage reports are to be made within 7 days of receiving the product after which we will not be in a position to entertain any claims there off.
In case our delivery partner attempts to perform a delivery as per your booked time slot and day, and your premises are found locked or you are unavailable, a second attempt will be made free of charge the same or next day. The timing of the delivery will be intimated to you by our delivery partner. If you are still unavailable for a period over 24 hours after the delivery period expiry, the delivery will be treated as cancelled and a fresh delivery request will have to be initiated by you on payment of our delivery charges.
RETURN OF PRODUCTS
PBO allows you 3 days to return a product that has been delivered to you in a defective state or does not match the description of the product we have provided. Your right to return starts from the moment your order is delivered. You need to email the PBO Customer Contact Centre at email@example.com to give them the invoice number and details of products you wish to return. Our service partner will contact you to arrange to pick up, or you may need to ship the Products back to us as per our directions.
Shipping fees remain the customer’s responsibility as per our delivery charges. The present right of return only applies to products that are returned in their original, complete, unassembled condition with preferably the original packaging accompanied with original invoice.